Support Center

Open the HeyCaby app, enter your pickup location and destination, select your preferred ride type, and tap 'Book'. You'll see driver details once a driver accepts your ride.

We accept all major credit and debit cards, Apple Pay, Google Pay, and iDEAL for Dutch customers. Payment is processed securely after your ride is completed.

All HeyCaby drivers undergo comprehensive background checks, including criminal record screening, license verification, vehicle inspection, and ongoing monitoring for safety compliance.

Yes, you can cancel your ride at any time before the driver arrives. Cancellation is free within 5 minutes of booking. After that, a small cancellation fee may apply.

Once your ride is accepted, you can contact your driver through the app's built-in chat or call feature. Your phone number remains private throughout the interaction.